Service Notification – Issue Resolved We are pleased to inform you that the previously reported cable damage with our backbone supplier has been resolved on 29/04/2026 at 23:30. All traffic has been restored to the primary routes and full service has been reinstated across all affected circuits routed through the AMS and UTR PoP locations. We would like to apologize for any inconvenience this may have caused and thank you for your patience during this time. If you continue to experience any issues, please do not hesitate to contact our support team.

Service Notification – Increased Latency and Packet Loss We have received reports from clients experiencing increased latency and packet loss on circuits routed through the AMS and UTR PoP locations.

We have identified the root cause: cable damage has occurred with one of our backbone suppliers. An engineer has been dispatched to the site to address the issue. At this time, no estimated time of resolution is available.

As a mitigation measure, all affected traffic has been rerouted over backup routes. Please note that some degraded performance may be experienced on these circuits during this time.

We will keep you informed of any further developments.